At SwayUp, we strive to provide a smooth and flexible experience for all our customers. We understand that plans may change, and we have structured our cancellation policy to be fair and transparent.

Cancellation Terms

• 30 Days or More Before the Booking Date:
  You may cancel your booking at no charge. A full cancellation with no penalties will be granted.
  
  
• 14 to 29 Days Before the Booking Date:
  Cancellation during this period will incur a 50% cancellation fee. The remaining 50% of your booking amount will be waived.
  
  
• Less Than 14 Days Before the Booking Date:
  Cancellations made 13 days or less before your scheduled booking date will be subject to a 100% cancellation fee. No amount will be waived, and the full booking amount will be charged.
  
  

How to Cancel a Booking

To cancel your booking, you must contact our team directly through one of the following methods:

• Email: info@swayupadventures.com
• WhatsApp/Phone: +393501643744

Please include the following information in your cancellation request:

• Your full name
• Booking reference or invoice number
• Booking date
• Reason for cancellation

Important Notes:

• The cancellation request must be made by the person who made the original booking.
  
  
• Cancellation is only confirmed once you receive a written acknowledgment from our team.
  
  
• No verbal cancellations will be accepted.
  
  
• If you do not cancel your booking and fail to show up, the full amount will be charged (no-show policy).